Operational Excellence Retainer

A fixed-scope monthly engagement that brings SRE discipline to your infrastructure team. You get the operational maturity of a dedicated SRE function without the full-time hire.

Open binder of runbooks with annotations and incident timelines on a workbench.
What you get

Six retainers under one engagement

Each retainer can be scoped independently or layered. The diagnostic call decides which combination fits your operational risk surface.

01

Infrastructure Health Reviews

Monthly assessment of your infrastructure posture. I audit configuration drift, resource utilization, security baseline, and reliability metrics, then deliver a prioritized action plan.

02

Incident Response Protocols

Design and implementation of runbooks, escalation paths, and post-incident review processes. Your team responds to incidents from a system the on-call engineer can read at 2am.

03

Cloud Cost Audits

Quarterly deep-dive into your cloud spend. I identify waste, right-size resources, recommend reserved capacity, and track savings against baseline.

04

Pipeline Hardening

CI/CD pipeline review and improvement. Safety gates, progressive rollout strategies, automated rollback, and deployment observability so releases stop being scary.

05

On-Call Architecture

Design sustainable on-call rotations. Alert tuning to reduce noise, escalation policies that respect work-life boundaries, and SLO-based alerting that pages for what matters.

06

SLA Tracking & Reporting

Define, measure, and report on service level objectives. Monthly dashboards show reliability trends, error budgets, and the operational impact of each improvement.

How it works

From diagnostic to outcomes

Diagnostic

A 30-minute call maps your infrastructure risk surface. I name what's costing you time, money, and reliability.

Retainer

I scope a monthly engagement based on your diagnostic. Fixed price, clear deliverables, no surprises.

Outcomes

Monthly reports show what improved. SLA tracking proves the ROI. Your team ships faster with fewer fires.

Right fit

Is this for you?

Good fit if

  • You have production infrastructure but no dedicated SRE team
  • Incidents are increasing and your best engineers are firefighting
  • Cloud costs are growing faster than your revenue
  • You want to ship faster but deploys feel risky
  • You need operational maturity for compliance or enterprise sales

Not the right fit if

  • You need hands-on-keyboard engineering (I advise, you execute)
  • You're pre-product with no production traffic yet
  • You want a one-time audit with no ongoing relationship
  • You need 24/7 managed services or NOC coverage
Engagement

A small number of retained accounts

infrawei takes on a small number of retained accounts to ensure deep engagement and quality. Retainer scopes and pricing are determined after the diagnostic call, based on your infrastructure complexity and goals.

No commitment before the diagnostic. If it's not a fit, you'll still walk away with a clear picture of your risk surface.

Start with a diagnostic

30 minutes. No pitch deck. I map your infrastructure risk surface and tell you where you're leaking time and money.